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Having shot one guest who insisted upon leaving the hotel, Michelle (Reiko Aylesworth) demands "absolute quiet and absolute cooperation" from the rest. She tells them that medical assistance is on the way, and orders them back to their rooms. The NHS team arrives in their HAZMAT suits and begins testing everyone for the virus. She gets Alvers (Lothaire Bluteau) to describe his employer, and after cross-referencing that description with a list of Jack's (Kiefer Sutherland) contacts, they determine that the mastermind behind the virus plot is Stephen Saunders (Paul Blackthorne), a British Secret Service agent whom Jack believed was killed in Kosovo. Gael (Jesse Borrego) is suffering horribly. Michelle offers him the chance to end his life quickly. She also convinces Tony (Carlos Bernard) to send a package of suicide capsules to the hotel. Chappelle (Paul Schulze), who is following the money trail to find Saunders, suggests to a distraught Tony that he proceed as though Michelle was already dead, and "make it about revenge." Palmer (Dennis Haysbert), struggling with whether or not to raise the threat level and close the airports, receives a package from Saunders, containing an untraceable cell phone. Saunders calls him and demands that he immediately call a press conference, during which he is to use the phrase "the sky is falling." In the interest of buying time, Palmer does as he's told. With help of Trevor (Simon Templeman) from MI6, Jack tracks down Diana White (Gabrielle Fitzpatrick), an associate of Saunders, but Jack's interrogation is interrupted when the MI6 offices are assaulted.