When a gloomy listener places a call to Frasier's radio show, Frasier (Kelsey Grammer) flippantly advises the woman to cheer herself up by moving out of Seattle -- or, to use his mocking designation, "The Emerald City." Forced to apologize to his outraged listeners, Frasier succeeds only in making the situation worse. Hoping to compensate for past mistakes, Frasier offers to emcee a local charity benefit -- and by the end of the evening he has gone down for the third time.