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Lee (Joel Beckett) and Dawn (Lucy Davis) have an argument, and Dawn is considering calling off their engagement. Tim (Martin Freeman) tries to reassure her that things will work out, while Gareth (Mackenzie Crook) helpfully tells Dawn that she has another potential suitor in a warehouse worker he refers to as "Monkey Alan." "He fancies you," Gareth tells her, "even if no one else does." Rowan (Vincent Franklyn), a facilitator, comes in to assist with some company training exercises, but his efforts are thwarted by David's (Ricky Gervais) meddling. First the team watches a video on customer service called "Who Cares, Wins," hosted by Peter Purves. Then David mucks up a role-playing exercise. Rowan asks them each to share their "ultimate fantasy," starting things off by mentioning that he'd like to have his own island. David's ultimate fantasy is "to live forever," and Gareth, arriving late and perhaps misunderstanding the exercise, answers, "Two lesbians, probably. Sisters. I'm just watching." When Tim is asked for his input, he replies, "I never thought I'd say this, but could I hear more from Gareth, please." When Keith (Ewan Macintosh) mentions that his real interest is music, it prompts David to pull out his old guitar, and most of the rest of the day is spent listening to him play his unique music, including a number about "free love on the Free Love Freeway." Eventually, Tim reaches the breaking point, decides to quit, and makes a decision involving his friendship with Dawn that will come back to haunt him.